A: Yes, Secure Messaging times out after 60 minutes. You will need to log back into Secure Messaging to read the message. Because secure messages often contain Personally Identifiable Information (PII), we recommend responding to the sender and closing the email within a short time after reading.

A: Yes, email replies are secure when sent within Secure Messaging.

A: No, secure messages cannot be forwarded.

A: No, additional recipients cannot be added to a secure message.

A: 25 MB.

A: Open the secure email, click Reply or Reply all, and click the Attach a File link. Click Add, choose the desired attachment, and click Upload.

A: 18 MB.

A: Some devices may require a document viewer application to view attachments like Word and Excel documents. You can find an appropriate document viewer application for your device, or try opening the secure message and attachment from a laptop or desktop computer.

A: Secure messages are electronically signed to ensure authenticity of the sender. You will see this message when a digital signature is valid:

A: Occasionally, an email is mistaken as unsolicited. Check any email filtering folders (spam, junk, etc.) for the message.

A: For recipients using a registered guest login or Client Access credentials, click the Forgot Password link at the bottom of the password screen and follow the onscreen instructions to reset it. If you experience any issues, contact Raymond James Client Services at 877-RJ-ACCESS (877-752-2237)

A: Contact Raymond James Client Services at 877-RJ-ACCESS (877-752-2237)

A: No, answers to security questions are not case sensitive.

A: Contact Raymond James Client Services at 877-RJ-ACCESS (877-752-2237)